Responsible for receiving and scheduling all service calls and system inspections with our customers and our service resources. Also responsible for issuing and managing open work orders, follow up work, all service correspondence between the company and the customer and all field paperwork. This position will also be responsible for inside sales of over the counter parts.
Assign team members to projects.
Schedule personnel, materials, subcontractors and equipment based on project needs, skill set and availability.
Input project location into system.
Issue general work order documents, dispatch technicians and notify customers.
Interact and communicate with Service Managers to assign/dispatch Technicians
Assist Service Manager in managing maintenance contracts.
Responsible for distribution and handling of purchase orders requested by technicians.
Handle shop management, such as repair tracking-in house; repair tracking-sent in for; tracking spare equipment; tracking of tools and stock items; cleanliness of shop; and managing the database.
Maintain customer satisfaction by investigating concerns, routing them to assigned staff and responding to special requests.
Log service work requirements in job tracking system.
Generate, interpret and print various reports, such as the weekly labor usage report.
Shipping & Receiving: repair/return items and receiving for jobs/stock/service.
Flexibility to work overtime/weekends, as required.
Handles inside over the counter sales volume
Candidate must be very dependable, have a strong background in customer service. Must also be detail oriented, ability to multi-task, and have strong computer and telephone skills.
Final candidates must successfully pass a pre-employment drug screen and background investigation including criminal and motor vehicle check.